Telephone companies!

Once again Orange, my phone supplier, is the pits. I first realized there was a problem when I parked on the outskirts of Genoa and wanted to see how to get to the hotel. No internet, so no map and no access to the note I had made of the hotel address.

Once in the hotel I thought I could quickly sort out the problem. Four hours later, mainly going round in circles on the Orange website, and after two 30-minute sessions (once I had finally worked out a dodge to talk to a human) the problem was finally resolved by someone remotely installing a new configuration file on my phone.

You sure do need patience – and blood pressure pills – to ‘talk’ with Orange Assistance. And you get very used to seeing the same pages again and again.

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